What number should I call if I'm not in the United States?
A: Our phone number for international callers is 405-912-4095.
What if I just want to speak to a human at ?
A: Call us at . We are open for business 8 AM to Midnight eastern
time, 7 days a week for your convenience.
How do I cancel a reservation?
A: The easiest way is to cancel online with our new and improved
cancellation interface. Please go to the cancellation page and click
on the cancellation link. If you are cancelling a pre-paid reservation,
please note that we will refund 100% of the reservation less a $20.00
reservation cancellation fee. Please note that different hotels
have different cut-off dates for cancellation. Failure to comply
with the hotel cutoff date may result in an additional one-night
no-show penalty fee. Please note... for security reasons, you may
not cancel a reservation via email.
How do I register a complaint or request a refund?
A: You must formally register a complaint or request a refund via
telephone and a live agent within 60 days of your checkout. Requests
beyond 60 days will not be honored, nor replied to.
Is my credit card number safe?
A: has the utmost respect for your privacy and security. We never
divulge any of your account information to anyone without your express
authorization. For added security, we require that you log in using
secure mode. We are very confident about the Internet security provided
by Netscape's Secure Sockets Layer protocol (SSL). The security
features built into Netscape Navigator, Internet Explorer and AOL
3.0 (Mac and PC), as well as the Netscape Enterprise Server, protect
your Internet communications with: server authentication (thwarting
impostors); privacy using encryption (thwarting eavesdroppers);
and data integrity (thwarting vandals).
Why doesn't accept my credit card?
A: For your protection, requires the billing address of the credit
card you're using in addition to the credit card number. Also when
you enter your credit card and billing information, please make
sure the address and zip or postal code are correct.
What am I responsible for in regards to using this site and its
A: The capability of this site, and the information accessible,
is without any warranty of its performance, accuracy, completeness,
merchantability, good and workmanlike service or fitness for any
particular purpose, and the user accessing such information agrees
to waive any and all warranties with respect to same.
to this site and use of the information contained thereon and/or
the use of a credit card or other debit device or the creation of
any liability or obligation in connection with the access to or
use of the site is at the user's sole risk.
proceeding to access and/or use this site and the information contained
beyond this page, user hereby acknowledges and agrees to the term
of usage set forth herein, assumes all risk of such usage and hereby
waives any and all liabilities and damages which may arise out of
or is in any way connected with user's access to or use.
the event you do not agree to the above and foregoing terms of usage,
you are not authorized to access or use the information and you
must exit from this site.
Which credit cards may I use?
A: Visa, MasterCard, American Express and Discover.
How do I know if my reservation is confirmed?
A: We'll send you a confirmation email immediately after you complete
your reservation. Your confirmation email will include reservation
dates, hotel room rate, and rebate information.
Why do some searches display properties with a red Hot Rate button?
A: These properties represent special discounted properties available
only at . We negotiate extremely favorable rates for you and request
that you pre-pay for these reservations at time of booking.
Why must I prepay for these special prices?
A: has reserved these rooms in advance at these very special rates,
and we need to be paid in advance so that we can continue to offer
these great rates to our customers.
How can I get a receipt for my stay?
A: Generally you will receive an itemized receipt from the hotel
at departure. If you stayed at a discounted prepaid room you will
need to use your confirmation email as a receipt for the room booked
and paid in advance by credit card. In this case you will only get
an itemized receipt for incidental charges on departure from the
Why do I see a lower rate than the rate that I booked?
A: Rates change all the time. Booking far in advance may result
in rate changes near the time of your existing reservation. We do
not have the ability to modify a reservation to change to the lower
rate. For 's special discounted-rate properties you may cancel and
re-book, however we will charge you the non-refundable $20.00 cancellation
fee. For all other properties with regular rack rates you will be
bound by the hotel restrictions with regards to cancellation and
Who do I contact if I have a general question?
A: For questions not answered above, please contact our Reservation
Center at 888-LODGING (888-563-4464) .